Help
Stuck? A human will answer.
Email help@birdbrains.live and tell us which event you're at and what went wrong.
For guests
Can I buy more points or cash out?
No. Birdbrains is play money only. Everyone starts with the same balance and nobody can top up or withdraw.
What are points for?
Bragging rights first: the leaderboard ranks everyone by points at the end. If the host runs a raffle, points are your entries too. More points, more chances to win a prize.
Why did the odds change after I bet?
Every bet moves the odds. Your payout was locked when you placed it, so later moves don't change what you get.
Can I undo a bet?
While a bet is still open you can cash out your position at the current price from your My Bets tab. Once the host locks it or calls it, positions are final.
What are photo challenges?
The host posts a prompt, you upload a photo from your phone, and the host awards points for the best ones. Every upload lands in the event's shared gallery, so the host gets your photos too.
Can I delete my account or my data?
Yes. Email us from the phone number you signed in with and we'll remove it.
My sign-in code hasn't arrived yet.
Codes can take up to a minute to arrive. Check the number you typed, then request a new one. If it still doesn't show up, email us with the number you used and we'll get you in.
For hosts
Is it hard to set up?
Nope, you can set up in minutes. Most features, like raffles, photo challenges, and approving guest-added bets, are optional, and the app works seamlessly with or without them.
How do guests join?
Your Host tab has a QR code and a link. Print and display the QR at the event, or send the link to guests.
Who calls the bet?
Any host can, with a click of a button in the Host tab.
What do the starting balance and max bet do?
Starting balance is what every guest begins with. Max bet caps any single wager so one person can't swing the odds alone. You can customize both in Settings.
Can guests suggest their own bets?
Yes, if you turn on guest proposals in Settings. Proposals land in your Host tab for you for approval before they go live.
Won't this distract from the actual event?
The opposite, in our experience. When guests have points riding on what happens next, they pay closer attention, not less. Bets give people who've just met something to talk about, and the ones they won or lost become the stories they retell afterwards.
Do I have to run a raffle?
No, it's optional. If you have prizes, add them on the Raffle tab and draw when you're ready. Each guest's chance is weighted by their final points, so doing well matters but everyone still has a shot. No prizes? The leaderboard is the trophy.
Why photo challenges?
Because your guests are already holding their phones. Post prompts like 'best dance floor moment' or 'catch the host mid-laugh' and every upload lands in a gallery you can download afterwards. It's the easiest way to collect the candid photos a photographer won't get.
Do I need a projector screen?
No. During the awards stage, every guest's phone mirrors the awards and raffle draw in sync, so the whole room watches the moment together. If you do have a TV or projector, open the live screen from your Host tab and it cycles live odds, recent bets, the leaderboard, and shows the raffle draw at the end of the night.